Terms of Service

1. Acceptance of Terms

By submitting an intake form, engaging our services via email, or making any payment to Nexus Global Enterprise, you unconditionally agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. All Sales Are Absolute and Final

All payments made to Nexus Global Enterprise are non-refundable and non-reversible. Once payment has been collected following written scope confirmation, no refunds, chargebacks, or partial credits will be issued under any circumstances, including but not limited to:

• Change of mind after scope confirmation.
• Dissatisfaction with the speed of delivery within the agreed operational window.
• Discovery of additional technical issues outside the confirmed scope.
• Inability to access or operate the delivered infrastructure.
• Third-party platform outages (Vercel, Supabase, GitHub, or similar).

Disputes initiated via payment processor chargebacks without prior written communication to Nexus Global Enterprise will be contested in full.

3. "As-Is" Production Infrastructure Handoff Delivery Shield

All deliverables — including but not limited to migrated repositories, provisioned database instances, configured deployment pipelines, and any written architectural documentation — are delivered "As-Is" at the time of handoff.

Nexus Global Enterprise warrants that all confirmed scope items have been completed and validated against the specifications agreed upon in writing prior to payment. Beyond this, no additional warranties, express or implied, are provided.

The client assumes full operational responsibility for the delivered infrastructure upon handoff. Nexus Global Enterprise bears no liability for degradation, outages, data loss, or security failures occurring after the delivery window has closed.

4. Scope of Work & Delivery Windows

All work is scoped and confirmed in writing before any payment is requested. The confirmed scope document constitutes the full and complete definition of deliverables. No verbal agreements, informal chat messages, or implied expectations extend the scope.

Delivery windows (24-hour, 48-hour, 72-hour, or custom sprint) begin upon payment clearance. Delays caused by client-side access restrictions, late credential provision, or third-party platform outages do not constitute a breach of our delivery commitment.

5. Production Oversight Retainer — Boundary Terms

Monthly retainer clients receive one (1) scheduled technical audit window per calendar week, conducted within a fixed time slot confirmed at retainer activation. This constitutes the entirety of the scheduled service.

Infrastructure interventions requested outside the designated weekly window are classified as emergency off-schedule priority work and are billed separately at a rate of $150 USD per hour, invoiced immediately upon request. Retainer billing is monthly, in advance, and non-refundable for any partial month of service.

6. Co-Architecture Bespoke Engagements

Bespoke Co-Architecture engagements require execution of a Mutual Responsibility Release Framework prior to commencement. This document defines shared obligations, intellectual property ownership, confidentiality terms, and liability boundaries specific to the engagement. No Co-Architecture work begins without full legal sign-off from both parties.

7. Intellectual Property

Upon receipt of final payment, the client receives full ownership of all custom code, configurations, and infrastructure assets delivered within the confirmed scope. Nexus Global Enterprise retains no claim over client repositories, databases, or deployment pipelines following handoff. Nexus Global Enterprise retains the right to reference engagements in marketing materials in anonymized, non-identifying form unless otherwise agreed in writing.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Nexus Global Enterprise shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from the use of, or inability to use, our services — including lost revenue, lost data, or business interruption. Our total aggregate liability shall not exceed the total amount paid by the client for the specific engagement giving rise to the claim.

9. Governing Law

These Terms are governed by the laws of the jurisdiction in which Nexus Global Enterprise is registered. Any disputes shall be resolved through binding arbitration before a mutually agreed arbitrator, with each party bearing its own legal costs.

10. Modifications

Nexus Global Enterprise reserves the right to update these Terms at any time. Updated Terms are effective upon publication at this URL. Continued use of our services after publication constitutes acceptance.