1. All Sales Are Absolute and Final
All payments made to Nexus Global Enterprise are non-refundable and non-reversible. Once payment has been collected following written scope confirmation, no refunds, chargebacks, or partial credits will be issued under any circumstances, including but not limited to:
- Change of mind after scope confirmation and payment.
- Dissatisfaction with the speed of delivery within the agreed operational window.
- Discovery of additional technical issues outside the confirmed scope of work.
- Inability to access, operate, or understand the delivered infrastructure.
- Third-party platform outages (Vercel, Supabase, GitHub, or any other provider).
- Business closure, pivot, or abandonment of the project after delivery.
- Failure to provide required credentials, repository access, or environment variables within the delivery window.
2. Payment Is Collected After Scope Confirmation Only
We never collect payment before delivering a written scope document. The scope document details exactly what will be delivered, at what fixed cost, and within what confirmed delivery window. By proceeding with payment, you explicitly acknowledge that you have reviewed and approved the scope.
If you have a concern about the scope before payment, that is the appropriate time to raise it. Once payment is submitted, the scope is locked and work begins immediately.
3. "As-Is" Production Infrastructure Handoff Delivery Shield
All deliverables are handed off "As-Is" at the time of confirmed scope delivery. Nexus Global Enterprise warrants that every item listed in the written scope document has been completed and validated at the time of handoff.
Beyond this explicit warranty, no additional warranties — express or implied — are provided. The client assumes full operational responsibility for all delivered infrastructure upon handoff.
Issues arising after the handoff window closes — including but not limited to infrastructure degradation, third-party API changes, platform updates, or new bugs introduced by the client — are outside the scope of the original engagement and are not grounds for a refund.
4. Scope Disputes
If you believe a confirmed scope item was not delivered, you must raise the dispute in writing to info@nexusge.com within 5 business days of the delivery notification.
Disputes raised outside this window will not be considered. If a legitimate scope omission is confirmed on our end, we will complete the missing deliverable at no additional cost. Monetary refunds are not available under any scenario, including confirmed scope disputes.
5. Chargebacks & Payment Disputes
Chargebacks initiated via payment processors (Stripe, PayPal, credit card networks) without prior written communication to Nexus Global Enterprise will be contested in full with all available documentation, including the signed scope confirmation, delivery records, and communication logs.
We maintain complete records of all scope confirmations, delivery timestamps, and client communications. Unjustified chargebacks will be reported to relevant credit bureaus and payment networks where permitted by applicable law.
6. Retainer Cancellation
Monthly retainer agreements may be cancelled at any time with written notice. Cancellation takes effect at the end of the current billing cycle. No partial refunds are issued for unused days within a billing period. All retainer fees collected for the current billing cycle are non-refundable upon cancellation.
7. Questions
Questions about this policy should be directed to info@nexusge.com with the subject line "Refund Policy Inquiry". We respond to all legal correspondence within 48 business hours.
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